Terms of Use

Ordering Online with us is safe and secure!

Bnautical.com

The Company name is Bnautical.com 
The Company Bank account is B M Texier-Pauton 
Description: Importers, retailers, wholesalers of nautical fashionwear.
Our Web site is www.Bnautical.com 

By placing an order with Bnautical.com you agree to accept the following terms and conditions:

• A contract is created for Bnautical.com to sell you goods when we accept an order from you made in writing, by telephone or on-line via our web site.
• Orders are considered accepted when we confirm the products are available and your credit or debit card or your customer account is authorised for the transaction.
• The contract for Bnautical.com to supply the goods as described becomes binding once the payment and shipping has been received by Bnautical.com in full.
• Payment methods accepted for online sales are customer account. Credit and debit cards, personal cheque (made out to B Texier-Pauton), electronic transfer, money order, and Paypal.
• Bnautical.com will charge your credit or debit card account for payment on receipt of your order. We accept no liability if a delivery is delayed due to incorrect payment details.
• Goods remain the property of Bnautical.com until full payment has been received.
• All Prices (unless stated) do not include delivery.
• Returned or represented cheques will be charged a £12 administration fee.
• Prices are subject to alteration. However orders that have been accepted will only be charged at the prices quoted at the time the order is accepted.
• Orders that are cancelled after a transaction has been processed will incur the transaction charges for the principle transaction and the refund. The transaction fees will be deducted from the refund amount.
• Refunds will usually be made by the chosen method of payment or by bankers cheque made payable to customer and mailed to the address on the original invoice.
• Claims arising from shortages or damages must be made within 3 working days from receipt of the goods. All damaged/shortages of parcels must be signed for or reported as damaged/parcel shortage to the carrier.
• Goods dispatched to a third party are at the purchaser's risk.
• Goods left unsecured at the purchaser's instructions remain the purchaser’s risk.
• All goods are subject to delivery costs unless collected from Bnautical.com premises in person. Certain delivery areas are subject to surcharge. Your delivery charge will be displayed with your order review page prior to order submittal.

Ordering, Payment and Delivery:

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal cheque (made out to B Texier-Pauton)

Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To pay by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address: B Texier-Pauton T/A Bnautical.com, 24 Melrose Road, West Mersea CO5 8JB.

Bnautical products are usually delivered within 3 working days. Online orders are packed the same day or following day, depending on time of order, for dispatch by Royal Air Mail as a small parcel.
Christmas Delivery: last date for dispatch is 17th of December. We cannot guarantee delivery after this date.

Cancellation

Notice: you have the right to cancel your order. Under the Consumer Protection - 'Distance Selling Regulations 2000'- you (the consumer) have the right to cancel your order within a 7 working day period. The cancellation period starts from the day that the goods are received. The regulations require that the consumer (you) send notice of cancellation in writing, fax, or email*.  In the event of cancellation, the goods must be returned in the same condition as delivered and at the consumer's own expense. If the goods are not returned within 7 days Bnautical.com may arrange for the goods to be collected and the incurred cost will be debited from the refund amount.
*(A telephone cancellation is not considered adequate a refund cannot be made unless a written email or fax cancellation has been received).

Delivery Insurance:

Unless an insurance or compensation option is offered at the checkout and clearly stated on your order confirmation/invoice, Bnautical products are not automatically dispatched with insurance cover. If insurance is required it remains the customer's responsibility to check the appropriate box in the checkout procedure if an option is offered or arrange alternative private insurance.

Our Responsibility:

Bnautical products will be delivered properly packaged by mail parcel carrier or courier, directly from us at Bnautical.com. The Bnautical products should reach you in first class condition. On receiving Bnautical products open the packaging immediately and check the order. If you are uncertain about how to use the product refer to the relevant web site pages. If you are still unsure use the customer support link to get help.

Damaged Goods:

If any Bnautical product(s) are badly damaged during transit we will replace it/them or refund you. However you must inform Bnautical.com immediately and make the required report to the carrier or when signing on delivery or Royal Mail. The goods must be returned/dispatched, in or with the original packaging, with proof of posting within 3 working days from date of delivery. If the product has been used then we consider that Bnautical products were accepted in good condition.

Return to:
Brigitte Texier-Pauton / Bnautical.com
24 Melrose Road
West Mersea
Essex CO5 8JB   England

No refunds or replacement can be made without the return of the Bnautical product(s) and packaging with proof of posting Royal Mail report number.

Complaints Procedure:

Our customer's views are very important to us and we take any complaint you may have regarding products and service very seriously. If you feel you have a complaint please contact us using customer support giving us as much detail as you can about the complaint or the product including your telephone number and invoice/order number. This will enable us to have your details at hand when we contact you.

Gift Vouchers:

Please note:

• com Gift Vouchers are only available for credit/debit card purchase.
• You will need to register a customer account to both purchase and redeem Bnautical.com Gift Vouchers.
• com Gift Vouchers can only be redeemed for products advertised and available through the Bnautical.com Store.
• Vouchers cannot be exchanged for cash.

Environmental Issues:

Wherever possible Bnautical.com is committed to a Green Policy.

Services and Conditions of Use:

Trademarks: all trademarks appearing on the service are trademarks of their respective owners.

Privacy Information

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal cheque (made out to B. Texier-Pauton). Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe

This site gives users options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Correct/Update

This site gives users options for changing and modifying information previously provided.

Contact us @Bnautical.com